Frequently asked Question
1) What does your facility look like?
Please feel free to drop by anytime Monday to Friday 10:00 am and 3:00 pm to visit us and our facility.
Our facility includes 25 private suites for our guests that are boarding. We also have 3 indoor playrooms, one for our bigger guests,1 for our smaller guests, and 1 for either extra playful dogs, or for more quiet dogs, all depends how the day goes. We also have 2 large private rooms for dogs that needs a break during the day, or to nap! Fresh water throughout our facility. Our indoor playrooms have in floor heating and A/C. We also play great music throughout the day :)
2) Will my dog have access to the outdoors?
Yes! Of course! A whole day without going outside would be boring. We have over 2000sf of outdoor space. Again, we have a space for our bigger guests, and a space for our smaller guests. The whole area is artificial grass. We also have 2 "break area" one of 3' x 40' and one of 5'x 20 also with fake grass for those who just want to chill on their own, or sometimes some dogs need a 5 minute time out. We let the dogs go out on demand between 7:00 am and 6:00 pm. our big dog area can come and go from inside to outside as they please (weather permitting) We have many options for dividing some dogs who might not be getting along, or for senior dogs, who rather nap alone.
3) Do you board any other animals besides dogs ?
We do not take any other animals except dogs.
4) Do you regularly clean your facility?
Of course! We take great pride in our facility. We wash the beds in the suites every time a guest leaves, or has an "accident"...Hey.. don't judge, it happens! We also wash the floor of the entire facility everyday. All food dishes are washed daily. The outdoors is picked up on "demand" which means "its" cleaned up right away. We use all pet approved cleaners. (same products as the Edmonton humane society)
The facility is equipped with air exchangers, to help with all smells and humidity.
5) My dog has anxiety with loud noises, will he be ok?
Anxiety is a big issue with some of our guests. Thunderstorms, fireworks, loud noises, etc.. For our boarded guests, they will have a TV running all the time in their suite, so that does help cover some of the sounds. Of course if you rather not have a TV running all the time, we will not leave it on. It does help them feel at home. For our daycare guests, we always have music playing during the day, and in the event of storms, we bring the volume up, it helps, and hey!, who doesn't like a good party? As for dogs barking, we can not really control that, but dogs seems to be ok with that kinda noises lol.
6) What does your suite look like?
Feel free to check out our "gallery" tab to see our suites.
We have a variety of sizes of suites . We have a total of 25 suites. In our " Little Guests Room" (section closed off from our big dogs) we have 7 4'x6' suites, all tastefully decorated. In the upper main sleeping area, we have 11 5'x6' Suites, and 3 7'x6'. On the main floor we have 4 suites for dogs with mobility issues or age, which are 5'x6 and one is 8'x4'. They each have their own elevated mesh bed, water and food dish. They also have a 28" lcd smart tv in each room . (Feel free to bring your own toys and blanket from home. We can not guarantee they wont destroy their toys or blanket while they are in their suite at night.) No chain link kennels here! All drywall, painted and tile floor and walls, too look just like home. Each suite has a gate for doors, so our guests don't feel like they are trapped! And all come with a cute theme.
7) Is your outdoor run secured?
The safety of your pets is our #1 priority. Our run is checked daily to make sure nothing is out of the ordinary. If your dog is able to climb fences, or jump higher the 6' please let us know this, as we can not risk having a dog jump the fence. For your dogs well being we will not be able to take him in, if there is a risk of them running away from the resort by climbing or jumping.
8) Will my dog be comfortable while he's outside?
We hope so! On the cold days, we don't spend that much time outside. However how long the dogs want to stay outside, then they do, but we rather have fun indoors, in the heat! In the summer, we have 2 pools to go swimming in. The guests love it!
9) Do you offer grooming?
Unfortunately, we no longer offer grooming . This may come back in the near future :)
10) Do you have pet first aid?
Yes!
11) Is their someone with my pet overnight?
No, we do not stay overnight. But we do have 8 surveillance cameras in the facility indoor and outdoor. These cameras are all connected to our phones and tablets and notifies us if theirs anything out of the ordinary. (sound and movement) it also records for 7 days in the intern memory 24/7. Our residence is 5 minutes away if a problem should arise. ( Humans are on site, from 7:00 am to 6:00 pm.) We also have a monitored alarm for fire and force entry. We also have a brand new state of the art security system installed by Frontpoint and is professionally monitored as of July 2024
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12) What vaccinations does my pet need?
Kennel cough (Bordetella), Rabies and Distemper combo (DAPP, DHPPC, etc.). If you are bringing a puppy, he needs to have completed his full set of booster shots before being able to come (3 rounds, first 2 getting done 1 month apart, and the last is good for 1 or 3 years)
13) What happens if my pet becomes sick or injured while in your care?
If injury is minor like, scratches, small bites, we will give you a call, and treat the injury. If the incident is more serious, we will transport the animal to your preferred vet, or in case of emergency to the nearest vet. Vet cost is the responsibility of the owner. Transport will not be charged.
14) Do you charge extra for some special attention for my pet?
NO! We enjoy playing with our guests, and interacting with them. Belly rubs, and playtime is all included in the price of boarding and daycare.
15) Do you charge extra to administer medicine?
Nope ! All included. We can even administer insulin. We do ask for people with picky pets who do not want to take their medecine, to bring something to help them (and us!) Some people bring cheese slice, meat, canned food, pill pockets, sausages ect)
16) Do you provide food?
We would love to say yes, but we believe that its not good to change your pets food abruptly. It is hard on the digestive system. We label all your food with your pets name and suite number. If they run out of food, we will feed them our raw food that we have here at the cost of $3.00 a lbs. Our daycare guest should eat before coming in the morning, and again when they go home. We do not feed dogs that come just to daycare. Unless they have meds that needs to be taken with food, during the day
17) My pet is not neutered or spayed, can I still board him or bring him to daycare?
We accept males until 12 months ( Sometimes we cant take them anymore at a younger age if their dominance and hormones are acting up), and females until 8 months
18) Do you need to assess my dog before I can board him or her?
No, we do not need to assess your dog, but we highly encourage taking a day of daycare before boarding your dog for the first time. If we find him to be aggressive towards any humans or other pets, during his stay, we reserve the right, to keep him in , when the others are playing outside, and bring him out when the others are inside. When everyone is in, we reserve the right to keep him/her in his suite. If its for daycare, (as boarding) we introduce the dog slowly to the pack. Again, we encourage a half or full day of daycare to anyone looking at boarding for the first time.
19) Do we need a reservation to bring our dog to daycare?
If you are a new customer, yes, we do. So, we can go over a few things prior. Booking online is the best way to book your pup in. We will either "accept" your booking or "decline" it if we are full. You will receive an email either way.
20) What do I need to do book my dog?
You can book online, and we will call you back to confirm your booking. We will ask you a few questions about your dog, like behavior and if vaccines are up to date. Also answer any questions you may have. We will take a 30% deposit to confirm your booking. (30% of your total stay up to a maximum of $150)
21) I need to cancel my booking; will I be refunded my deposit?
Yes, you will be fully refunded if you cancel 7 days prior to your stay, anything after will result in no refund. You will receive an email reminder of your upcoming booking 7 days prior to your dogs stay, that is your final day to cancel without loosing your deposit.
22) Any Breeds you don't take in?
Unfortunately, we can no longer accept American Bullies. ( Or any dog that is aggresive)To no fault of their own (we love them!) We have found over the years; these types of dogs are not comfortable in big packs of dogs. Total sweethearts one on one, (a family friend owns one, and we adore him) but not in packs. We can't always promise small packs, so it is not fair to the owner who is paying for a service that we cannot provide nor is it fair to the dog to be kept separate if needed. We recommend a boarding facility where they have smaller packs and where your dog might be more comfortable, then with our big pack. Our number one goal is to keep everyone safe and happy.
If we did not answer your question here, please send us an email, so we can make sure to add it to our frequently asked questions.